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General Terms and Conditions


1§ Scope and Provider


On the basis of these General Terms and Conditions (GTC) between the customer and

EU General Services Inh. Borut Planinc represented by Borut Planinc

Address: Ernst-Alban-Straße 14 17036 Neubrandenburg

E-mail address:

VAT identification number: DE294963174, hereinafter referred to as "the supplier".


The range of products in our online shop is exclusively for buyers who have reached the age of 18.

Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The General Terms and Conditions are valid for companies and therefore valid for all future business relationships, even if they are not expressly agreed once again. The inclusion of a customer's general terms, which contradict our general terms and conditions, is already being contradicted.

The contract language is exclusively German.

You can check the current valid terms and conditions at


2§ Contractual object

This agreement regulates the sale of services from the area/ areas download via the provider's online shop. Due to the details of the respective offer, please refer to the product description of the supply side.


3§ Conclusion of contract

The contract is exclusively concluded in the electronic business transactions via the shop system. The constituted offers represent a non-committal invitation to the submission of an offer by the customer order, which can be accepted by the supplier. The order process for the contract includes the following steps in the shop system:

1. Select the offer in the desired specification

2. Place the offer into the shopping cart

3. Log in the system

4. Enter the invoice and delivery address

5. Select the payment method

6. Check and process the purchase order and all entries

7. Press the button 'order obliged to pay'

8. Confirmation mail, the order has been received.

9. The contract is concluded by sending the invoice.


4§ Duration of contract

The contract is subject to termination, a period of 1 year.


5§ Prices

All prices are final prices and include the statutory sales tax.


6§ Terms of payment

The customer has the following options for payment:

1. Advance payment

2. Payment service provider (PayPal)

Further payment methods are not offered and are rejected. The invoice amount must be transferred to the specified account. You receive invoice via e-mail, which contains all the details for the transfer. When a payment service provider is used, this enables the vendor and customer to process the payment among themselves. The payment service provider transmits the payment of the customer to the provider agent. Further information is available on the website of the respective payment service provider. The customer is obliged to pay or transfer the reported amount to the account indicated on the invoice within 7 days after receipt of the invoice. The payment is due and payable from the date of the invoice. The customer is only in default after a reminder. The customer's right of retention, which is not based on the same contractual relationship, is excluded. The compensation of claims from the customer is excluded, unless these are indisputably or legally established.


7§ Conditions of sale

The goods will be sent immediately after confirmed payment. The dispatch of login data takes place after 1 day at the latest. usual delivery time is 1 day, unless otherwise is stated in the article description.


8§ Contract arrangement

The customer has no chance to get access to the stored contract text. The customer can correct errors during the ordering process by mail to


9§ Right of revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The revocation period is fourteen days from the date.

In the case of a purchase contract: in which you or a third party you designate, which is not the consignor, have or have taken possession of the last product. In the case of a contract concerning several goods which the consumer has ordered under a single order and which are delivered separately; which you or person who is not the consignor, named by you or a third party, who is not the consignor, have or have taken possession of the last product. In the case of a contract for the delivery of a product in several partitions or pieces, in which you or a third party you designate which is not the consignor, have or have had the last part or the last piece. In the case of a contract for the periodical delivery of goods over a fixed period of time: in which you or a third party you have named who is not the consignor, have taken possession of the first goods. In the case of a combination of several alternatives, the last time is decisive.

In order to make use of your right of revocation, you must send us a clear statement (e.g. a letter, telefax or e-mail) about your decision to revoke this agreement to the EU General Services Office, Borut Planinc, Ernst-Alban-Strasse 14 17036 Neubrandenburg,

You can use the enclosed sample revocation form, but this is not required.

(If you want to revoke the contract, please fill out this form and return it.)


EU General Services Inh. Borut Planinc

Ernst-Alban-Strasse 14

17036 Neubrandenburg

Fax: +49 395 35 17 06 37


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):




Ordered on ___________________ (*) ​​/ received on _______________________ (*)

Name of consumer (s) ______________________________________

Address of the consumer (s) _________________________________



_____ _____________________________________________________

Date, signature of the consumer (s) (only in case of a communication on paper)



(*) delete as applicable.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period. Consequences of the revocation: If you revoke this agreement, we repay all the payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have a different type of delivery than the offered by us, favorable standard delivery), to be returned immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; you will be charged for these repayment fees in no event. We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier. You have to return the goods immediately and in any case no later than fourteen days from the day on which you inform us about the revocation of this contract, to EU General Services Inh. Borut Planinc, Ernst-Alban-Strasse 14 17036 Neubrandenburg The deadline is respected, if you return the goods before the end of the deadline of 14 days. You bear the direct costs of returning the goods. You ought to be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and operating principle of the goods.

Early revocation of the right of revocation

Since a return of downloads is not feasible, the customer agrees, with the purchase of products in this shop, that the agreement is binding before the expiration of the withdrawal period by the delivery of the downloads starts and that the right of withdrawal of the customer elapsed.


10§ Exclusion of liability (Disclaimer)

Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the agent's representatives and vicarious agents, should the customer charge damages against these claims. Exceptions are damages claims of the customer because of injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled to the achievement of the contract target. This also does not apply to claims for damages following gross negligence or willful breach of duty on the part of the supplier or his legal representative or vicarious agents.


11§ Assignment prohibition and pledge

Claims or rights of the customer against the supplier may not be assigned or pledged without his consent, unless the customer has demonstrated a justified interest in the assignment or pledge.


12§ Language, place of jurisdiction and choice of law

The contract is written in German. The implementation of the contractual relationship takes place in German. It only applies the law of the Federal Republic of Germany. For consumers, this applies to the extent that this does not restrict the statutory provisions of the state in which the customer is domiciled or habitually resident. Place of jurisdiction is the seat of the provider, in case of disputes with customers who are not a consumer, a legal person of public law or a public special asset.


13§ Data protection

In connection with the initiation, conclusion, processing and repackaging of a purchase contract on the basis of these terms and conditions, the provider collects, stores and processes data. This is done within the framework of the legal provisions. The supplier does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented beforehand. If a third party is used for services related to the processing, the provisions of the Federal Data Protection Act shall be complied within. The data communicated by the customer in the course of the order are processed exclusively for contact within the scope of the processing contract and only for the purpose for which the customer made the data available. The data will only be passed on to the shipping company, which accepts the delivery of the goods according to the order. The payment data are passed on to the credit institution which is responsible for the payment. As long as the vendor takes storage periods of a commercial or fiscal nature, the storage of some data may take up to ten years. During the visit of the providers internet shop, anonymized data, which do not allow conclusions on personal data and also do not intend, in particular IP address, date, time, browser type, operating system and visited pages, are logged. At the request of the customer, the personal data will be deleted, corrected or blocked within the framework of the statutory provisions. A free of charge information on all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data, as well as collection, processing and use, the customer may contact the following address:

EU General Services Inh. Borut Planinc

Ernst-Alban-Strasse 14

17036 Neubrandenburg




14§ Rights of use

You may use the software only on one computer and only by one person, regardless of the actual number of original copies of the program. If you want to use the software for several people, you need a further license for each additional person.

You may not copy, translate, reverse engineer, decompile or reassemble the product, unless such limitations are expressly waived by applicable law. You may not rent, lend, transfer or surrender the product.Likewise do not modify or insert it completely or partially into another program.


15§ Severability clause

The invalidity of any provision of these General Terms and Conditions shall not affect the effectiveness of the other provisions.